Contact Us

We’re here to help! Contact us directly for any assistance or information you need.

Office Location

5014 New Street, Unit 2

Burlington, ON

L7L 1V1

General Enquiries

Local Calls: (905)637-1377

Toll Free:

Fax: (905)637-5344

E-mail: cgauthier@gpwealth.ca

Head Office Contact Information

Head Office Location

5045 Orbitor Drive Building 11,

Suite 400 Mississauga,

Ontario L4W 4Y4

General Enquiries

Local calls: 416-622-9969

Toll free: 1-800-608-7707

Fax: 905-366-0303

E-mail: info@gpwealth.ca

Investor Services

Contact us if you have any concerns or complaints.

Local calls: 416-622-9969 ext. 226

Toll free: 1-800-608-7707 ext. 226

Fax: 905-366-0303

Email: investorservices@gpwealth.ca

Customer Care

Contact us if you have any concerns or complaints.

Local calls: 416-622-9969 ext. 240

Toll free: 1-800-608-7707 ext. 240

Fax: 905-366-0303

Email: compliance@gpwealth.ca

Comment or Complaint

We believe that all issues can be resolved through open communication. Whether you have a question, a problem or simply a comment, communication is the key.

Your feedback is used to continually improve the quality of the products and services we provide to all of our valued clients. While positive comments are always welcome, it’s equally important for us to know when there is a problem. This allows us to resolve it and retain your confidence.

We want to handle your complaint in the most efficient and professional manner possible and encourage you to put your concerns in writing to better enable us to identify and address each of them.

Write to us:

GP Wealth Management Corporation

5045 Orbitor Drive

Building 11, Suite 400

Mississauga, Ontario, L4W 4Y4

Attention: Compliance Department

Email us:

complaints@gpwealth.ca

Fax us:

Fax#: 905-366-0303

Attention: Compliance Department

Call us:

Local calls: 416-622-9969 ext. 240

Toll free: 1-800-608-7707 ext. 240

Become a Client

Welcome and thank you for your interest in GP Wealth Management. Choose the type of account you would like to open below.

Registered Account Applications (RRSP, LIRA, RRIF, LIF, LRIF)

Tax-Free Savings Account Application

Registered Educational Savings Account Application

Registered Disability Account Application

Investment Account (Non-Registered) Application

Apply for an RRSP Loan

Apply for an Mortgage Loan

Website Feedback

Contact us if you have any suggestion to improve our website.

Local calls: 416-622-9969

Toll free: 1-800-608-7707

Fax: 905-366-0303

Email: webservices@gpwealth.ca

Stay Safe Online

Learn About Email and Website Fraud

If you believe your confidential information may have been stolen or obtained by a fraudulent party either online, by telephone or through any other means, call us immediately.

For phishing emails, please notify us by forwarding the suspicious email for analysis to phishing@gpwealth.ca.

Please note: phishing@gpwealth.ca is an automated mailbox for reporting phishing and website fraud only – we are unable to provide responses from this mailbox.

If you require a response, please direct your question by phone at 1-800-608-7707.

To report fake websites masquerading as any of the GP Group of Companies websites, send an email to phishing@gpwealth.ca with the subject “Fake GP Group of Companies website.”

Remember to copy the full URL (website address) into the body of the email.

Report a Concern

Contact Us

If you need to contact us, choose the option below that best suits your situation.

Report Immediately

If you believe your confidential information may have been stolen or obtained by a fraudulent party either online, by telephone or through any other means:

  • Contact us immediately at 1-800-608-7707
  • Contact your Financial Advisor
  • If you live in the U.S., also contact your local authorities and the FTC (Federal Trade Commission) at 1-877-438-4338.
  • If you are overseas, please contact us by dialing your [country code] + 1-800-608-7707.

Report ID Fraud

Identity fraud, or ID fraud, is the stealing of personal information and then using it illegally. If you think you are a victim of identity fraud and you are a GP Wealth Management client:

  1. Please call us immediately at 1-800-608-7707.
  2. Request a copy of your credit bureau report and review for any activity that isn’t yours (see below a list of major credit bureaus and their contact info).

Credit Bureaus

For your convenience, here are the names and contact information of some of the major credit bureaus in Canada, the United States and the United Kingdom.

CANADA

TransUnion

Tel: 1-877-525-3823

Website: www.transunion.ca

Equifax

Tel: 1-877-323-2598

Website: www.equifax.ca

UNITED STATES

TransUnion

Tel: 1-800-888-4213

Website: www.transunion.com

Equifax

Tel: 1-800-685-1111

Website: www.equifax.com

Experian

Tel: 1-888-397-3742

Website: www.experian.com

INTERNATIONAL (UNITED KINGDOM)

Experian

Tel: +44-844-481-8000 (dialing from outside the UK)

Tel: +44-844-481-8000 (dialing from outside the UK)

Website: www.experian.co.uk

Equifax

Website: www.equifax.co.uk

(all contact is online unless someone is a member of the Equifax service)

General Questions

If you have questions regarding general privacy or security matters, here’s how to contact us:

Local calls: 416-622-9969

Toll free: 1-800-608-7707

Fax: 905-366-0303

E-mail: info@gpwealth.ca

Make a Complaint

If you have a concern, we are here to help. Provide us with your details, and we will seek to handle your complaint or concern in the most efficient and professional manner possible.

Comment or Complaint

We believe that all issues can be resolved through open communication. Whether you have a question, a problem or simply a comment, communication is the key.

Your feedback is used to continually improve the quality of the products and services we provide to all of our valued clients. While positive comments are always welcome, it’s equally important for us to know when there is a problem. This allows us to resolve it and retain your confidence.

We want to handle your complaint in the most efficient and professional manner possible and encourage you to put your concerns in writing to better enable us to identify and address each of them.

Write to us:

GP Wealth Management Corporation

5045 Orbitor Drive

Building 11, Suite 400

Mississauga, Ontario, L4W 4Y4

Attention: Compliance Department

Email us:

complaints@gpwealth.ca

Fax us:

Fax #: 905-366-0303

Attention: Compliance Department

Call us:

Local calls: 416-622-9969 ext. 240

Toll free: 1-800-608-7707 ext. 240

Learn More about our Problem Resolution Process

Complaint Handling Procedures

Client Complaint Information Document

Other Complaint Options

Practice Safe Computing

10 Tips for Staying Safe Online

We’re concerned about the safety of your personal and financial information. While we employ rigorous security and technological safeguards, you can help too.

Here are some strategies to help you practice safe computing and protect your online privacy:

  1. Protect your personal information. Be aware of schemes that ask for personal or financial information. Never respond to unsolicited requests for confidential information.
  2. Choose effective passwords. Choose passwords that are difficult to guess but easy for you to remember. Use multiple passwords, change them frequently and use ones that include a mix of letters and numbers: all essential components of online safety.
  3. Verify a message before you take any other action. Do not click on a link, call a phone number, wire money or take any requested action, unless you first verify that a request is legitimate. Verify it using information from a source other than from within the message itself.
  4. Limit the online information that you make available about yourself. Be careful about including personal information online, on social networking sites, in chat rooms and in unencrypted email, as fraudsters may try to get at your information for their own benefit.
  5. Be cautious in your online activity. Be aware that email scams and malicious websites quickly surface for publicized or recurring events or when any news story breaks. Use caution when accessing new sites.
  6. Be wary of pop-up windows. Don’t click on any action buttons within a potentially suspect pop-up window, including those requesting financial or identification information and those offering to sell you something.
  7. Maintain a suite of security software products. This should include a reputable personal firewall, anti-virus, anti-spam and anti-spyware, all necessary to provide online protection for your computer and your information. Beware of pop-up warnings that your computer is infected and instructing you to buy or download software to fix the problem.
  8. Keep your computer healthy. Take advantage of automated updates for your web browser, operating system and for all software that supports your online behaviour, e.g. browser plug-ins such as PDF viewers, or regularly check the applicable websites for required software patches and updates.
  9. Remember to log off. Ensure you properly log off and close your browser to prevent others from being able to view your information later.
  10. If it looks too good to be true, it probably is! Be cautious of emails and websites that promise incredible deals and monetary windfalls. You may end up giving your financial information to fraudsters or downloading malicious software by clicking on a tempting link.

Common Schemes and Scams

The following are common scams used to gain access to personal and financial data.

Phishing

Learn what phishing is and how to protect yourself. Phishing emails are becoming more sophisticated and can be tricky to spot. Being able to recognize phishing emails can help prevent you from becoming a victim. Phishing is a common online scam designed to trick you into disclosing your personal or financial information for the purpose of financial fraud or identity theft.

How does it work?

  • You receive an email that seems to be from a legitimate company. A phishing email will give you a bogus reason to lure you into providing your personal information (examples are there has been a security breach or you can have an opportunity to enter a contest).
  • Typically, the email will encourage you to click on a link that takes you to a phony website, which will look authentic by copying the brand name and logo of a real company.
  • This phony site will ask you for personal information such as credit card numbers, account numbers, passwords, date of birth, driver’s license number, and social insurance numbers.

While you may believe you are giving your information to a valid company, instead you are actually providing your personal and confidential information to an individual who will use it for fraudulent purposes!

How was my email obtained?

Email addresses are easily obtained and shared on the Internet –much like phone numbers and mailing addresses.

Successful fraudsters:

  • Target companies with large numbers of customers.
  • Send thousands of phishing emails in order to reach as many customers as possible (many of the emails are also received by non-customers).
  • Compose the email messages in such a way as to trick people into revealing their confidential information.

Recognizing Phishing Emails:

“Phishing” emails masquerading as notifications from Financial Institutions are an ongoing challenge for consumers. Be aware that criminals are behind phishing emails.

Their intention is to obtain your personal and confidential information which they can use to commit financial fraud or identity theft. If you are unsure if an email request is legitimate or not, take a few moments to verify the request before you give out information or click on a link.

Be sure to verify the request using another source, not a source that is provided within the email itself. Remain wary of unsolicited emails and always be cautious in your online activity.

Those simple steps can help protect you from falling victim to a scam.

Your best defense against these email scams remains knowing how to recognize them:

  • Phishing emails may begin with a generic greeting such as “Dear Client” or the more sophisticated ones will address you directly by name or email address
  • Beware of emails requiring your “immediate action” in order to prevent a service from being shut down unless you log on “now” or enter your personal, financial or credit card information. These are classic phishing email techniques and should always be viewed skeptically
  • Be suspicious of all unsolicited emails that request personal information, even if you recognize the name of the sender. Though that email may contain your name and other information that applies to you, it may still be a scam
  • Don’t be fooled by emails that offer “too good to be true” enticements

Also, beware that email scams regularly take advantage of timely events to promote fraudulent websites. Examples include:

  • when tragic incidents occur, fake charity sites pop up
  • when “juicy” stories make the news, websites promising the latest pictures or information quickly surface
  • for sporting events, phony websites offer amazing deals on seating
  • on occasions such as tax season, emails try to scare you into entering personal information on a fake website
  • for annual holidays, fraudsters’ websites promise “unheard of” shopping deals.

Fake Charities

If you receive an unsolicited call, asking you to donate to a charitable cause, don’t give your credit card number over the phone or agree to have someone collect a cheque in person. Ask the caller to mail a pledge form to you or take their telephone number, to call them back.

Do not return the phone call until you independently verify that the phone number is legitimate.

Telemarketing Scams

These scams are when you are contacted by a supposed telemarketing firm, claiming that you have won a prize or a trip, but asking for your credit card number, requesting that you purchase a promotional item, or that you pay the taxes for that prize or trip, in order to collect your winnings.

Be highly suspicious when receiving voicemail messages directing you to call and provide credit card or bank numbers. These types of scams are called “Vishing”. Rather than provide any information, we advise you to discontinue the call and contact your bank or credit card company directly to verify the validity of the message or the prize.

If you think that you may be involved in a telemarketing scam, contact the authorities:

  • Canada: PhoneBusters at 1 (888) 495-8501.

Unusual Requests That Are “Too Good to be True”

Be suspicious if you are contacted by phone, mail, email or fax and told that you’ve won, inherited or been included in a business venture involving large sums of money. Also be alerted to another scam, if you are selling personal property (e.g. a car or other goods).

A fraudulent person may pose as an interested buyer, pay for the goods with a cheque that’s substantially greater than the asking price, and then call you to request that you return the overpayment. In many cases, the original cheque is stolen, counterfeit or altered and is not returned to the bank until a much later date. You won’t discover there is a problem with the cheque until you have returned the so-called “overpayment.”

Be careful about sending any funds back by cheque or wire transfer. If you are sending a payment via wire, ensure that you are comfortable with your transaction and that you are fully aware of to whom you are sending the funds.

If an individual or third party asks you to make a deposit or open an account on their behalf, ensure you are confident of their identity and the validity of their reasons for the request before you do so. Be extremely wary of this kind of request.

Job Scams

Advertising opportunities to make extra money, earn money from home or make a career move have never been greater.

Unfortunately, not all employment advertisements are legitimate. Avoid a type of job scam known as a payment-forwarding or payment-transfer. Be wary of jobs where you are asked to accept and transfer money from one bank account to another.

Often the receiving bank account will be in a different country, and you will be requested to have an account at a specific bank in Canada. You may be instructed to keep a small percentage of the money being transferred as payment. The details of this type of scam vary and can be quite clever.

Fraudsters may request a job applicant’s bank account information in order to set up a direct-deposit payment schedule, or they may transfer the funds themselves without the applicant’s knowledge. Fraudsters may steal company names and corporate logos to make their ad or email more convincing.

They may also scan for resumes that job seekers have posted online and then contact them directly. Always ensure any potential employers and requests are legitimate.

Be aware of this type of scam. If you transfer money that has been stolen or is being laundered you could be an accomplice to the crime, under the law.

Advance-Fee Scams

Posing as a reputable financial institution by copying its brand and logo, fraudsters promote supposed pre-approved loans and mortgages or unusually high-interest rates for investment products.

Business is solicited on the strength of the reputation of the financial institution, and money is requested upfront to secure the approved credit or high-return investment product. Always ensure that the institution and offer is legitimate.

If you are uncertain, call the institution to verify the offer using the institution’s legitimate phone number that you have independently obtained, not the phone number printed on the suspicious offer.

Browser Requirements

Browser Requirements

Ensuring Your Online Experience Is Safe

When you access your accounts online, you can protect yourself by using an up-to-date browser with the most recent security updates. To ensure the security of GP Wealth online, we support the following browsers that use 128-bit encryption. Select one of the links below if you need to update your browser to the latest versions of:

Here’s a list of the latest supported operating systems:

  • Microsoft Windows
  • Apple MacOS, including iPad

JavaScript

You must have JavaScript enabled on your browser to use the GP Wealth websites. We use JavaScript to make our websites easier to use.

Investor Protection

Learn about the safeguards that have been put in place to protect your investments and savings

Need Advice?

Are you reviewing your investment plan or financial plan for retirement? We encourage you to contact us to arrange a no-obligation meeting to discuss your options.

Need Advice?

Are you reviewing your investment plan or financial plan for retirement? We encourage you to contact us to arrange a no-obligation meeting to discuss your options.

Client Relationship Document

We’ve developed a plain-language document that describes the relationship between you and your GP Wealth Financial Advisor or Planner.